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Selina and John - busy professionals with a young family, who have never bought a home before knew it was important to have a professional on their side.
A family of three with a 2-year-old, both busy professionals with really tight schedules. With Selina having to travel long distance (away from the CBD) for work and John based in the CBD - it was important to find the balance of location to raise a family with good child care, kinder and schools within the area.
Easy commute to the CBD by train along with being no more than 15min walk to a station, the home itself needed to have a good footprint, that would allow them to live comfortably for now now as well as provide with the ability to cosmetically change in time.
Our first meeting with Selina and John was in the home they were currently renting. We knew this was important to work around their busy schedule and limited family time.
Selina had expressed to us via the phone meeting that they liked the house they rented , so it allowed us to gain a good idea of what they liked and worked for them.
We initially had discussed within the area they currently rented or surrounding, however soon widened the area that could work to meet their criteria and stay within budget.
We viewed and shortlisted many homes prior to viewing 3 bayside properties with Selina and John, the 3rd property being the right fit.
The property was sourced off market and was all about timing. Regardless that the property had a large footprint, with excellent bones - the building inspection carried out showed that the property was structurally sound, but in need maintenance to eliminate any major issues down the track.
Selina and John also took guidance from the Metropoles Construction Team and set out a plan of action on these items and had the work carried out prior to moving in.
As an interstate landlord, I trust Metropole Property Management to look after our Melbourne interests. Their service and communication is first rate.
Thank you very much for your excellent advice and management, now and during the last years when you have been taking care of our property. At all times we felt that all issues had been handled with extreme care and diligence.
Really appreciate the time and walk through with the process and considering that we are in different state, you have made the process really easy. I was really satisfied with the level of the engagement and detail that you have provided. I was also really impressed on how fast you were able to secure a tenant within a day after settlement of the property.
We sincerely thank you and your team for the customer service, which has exceeded our expectations. We will have additional Brisbane properties managed by Metropole in the future, and be sure to recommend your service to others.