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Paul and Virginia had been previous clients of ours for investment. Given the short time frame of only four weeks to re-locate back to Melbourne from WA and having lost touch with market prices they knew the value in engaging a professional.
Family of 5, two teenage daughters and one primary school age son.
Originally from Melbourne they sold their family home in Elsternwick 8 years prior to re located to WA for work. On looking to return to Melbourne they had lost touch with the market and what they would obtain for their budget and needs. Understanding they were priced out of their previous suburb and on a short time frame of only four weeks we secured a family home.
Some of the important criteria that was given to us:
An initial phone call was set up with both Paul and Virginia to set out the order of what was most important, discussion around what schools they were looking at and the style of home.
Given we only had four weeks and it was close to the end of the year we kept in daily contact once we had narrowed down three possible properties that suited all their needs and budget Virginia flew down to view them.
Within 24hrs of Virginia arriving and taking her through all three we selected the most suitable arranged a building inspection, had the solicitor review the contract and processed to place an offer on the property prior to the auction, another 24hrs of negotiation we were success in securing the property along with lining up the settlement with the families moving time
As an interstate landlord, I trust Metropole Property Management to look after our Melbourne interests. Their service and communication is first rate.
Thank you very much for your excellent advice and management, now and during the last years when you have been taking care of our property. At all times we felt that all issues had been handled with extreme care and diligence.
Really appreciate the time and walk through with the process and considering that we are in different state, you have made the process really easy. I was really satisfied with the level of the engagement and detail that you have provided. I was also really impressed on how fast you were able to secure a tenant within a day after settlement of the property.
We sincerely thank you and your team for the customer service, which has exceeded our expectations. We will have additional Brisbane properties managed by Metropole in the future, and be sure to recommend your service to others.